Frequently Asked Questions

Which credit cards do you accept?

We accept the main credict cards: Mastercard, Visa, American Express, Maestro, Discover, Carta Aura.

Which are the bank transfer details?

Wt Agency SAS
Banca di Asti
IBAN: IT91K0608546770000000022298
Purpose of the payment: Order Number X placed on the day X/X/20XX

Can I receive my order at a different address from that of the billing address?

Yes, you only need to specify it while placing your order. In the case of Paypal payments we ask you to insert the correct delivery address during the payment.

How can I verify the current state of my order?

You can verify the status of your order in the "My Orders" section in your personal account area on the website.

To which courier will the shipping be given?

Your order will be shipped through the main couriers working in your area.

How can I track my shipping?

When your order is shipped, you will receive an email with the name of the courier, the tracking number and a link through which you can track your order.

How long does the product warranty last?

Products are covered by the conventional warranty of the producer and by the 24-months long warranty for conformity defects according to the D.Lgs. n. 24/02.

Is the invoice valid as a warranty?

Yes, the invoice or receipt received after placing the order is valid as a claim of the warrancy.

Can I modify my personal data?

Access data, password, shipping addresses, billing addresses, phone numbers, emails etc., can be modified in your personal account area on the website.